Troubleshooting

Common issues and how to resolve them.

Generation Issues

Generation is stuck or taking too long

Generation typically completes in 90 seconds to 4 minutes. If the progress indicator has been running for more than 8 minutes:

• Refresh the page and check your Content Library — the generation may have completed in the background
• Check the platform status page at writerzroom.com/status for any active incidents
• If the issue persists, contact support with your request ID when available

Generation completed but the output is low quality

This is almost always an input issue. Review:

• Is the topic specific enough? Vague topics produce vague output.
• Is the audience defined precisely? “Developers” is less useful than “senior backend engineers evaluating vector database options.”
• Is the style profile appropriate for the template and audience?
• Did you provide key points? They help shape the structure and direction of the draft.

If inputs are solid and quality is still poor, try section regeneration on the weak sections before re-running the full generation.

Generation failed with an error

Failed generations do not count against your monthly limit. If a generation fails:

• Review your input fields. Missing required fields or malformed values can cause failures.
• Try again. Transient failures are rare but possible during high-traffic periods.
• If the same generation fails repeatedly, contact [e-mail] with the request ID

Publishing Issues

Publishing returns a connection error

Your platform credentials have likely expired or been revoked. Go to Settings → Publishing, select the affected platform, and re-authenticate.

Content publishes but doesn't appear on the platform

This is usually a platform-side delay. Some platforms can take time to index new posts. Check the platform directly. If the post does not appear after 5 minutes, check the post status. It may have been saved as a draft rather than published.

Beehiiv newsletter isn't sending

WriterzRoom creates the newsletter issue in Beehiiv but does not trigger the send. Log in to Beehiiv and send the issue from there. WriterzRoom is not able to initiate Beehiiv sends.

Account and Billing Issues

My generation limit reset but I'm still seeing the old count

Dashboard usage counts can take up to 15 minutes to refresh after a billing cycle reset. Hard refresh your browser (Ctrl+Shift+R / Cmd+Shift+R) and check again.

I was charged but my plan didn't upgrade

Contact support at [e-mail] with your account email, the date of the charge, and any billing confirmation you received.

API Issues

POST /generate returns 401

Your API key is missing, malformed, or expired. Confirm you’re sending Authorization: Bearer YOUR_API_KEY in the request header. If the key looks correct, regenerate it in Settings → API Access.

POST /generate returns 429

You’ve hit the rate limit. Reduce request frequency and implement exponential backoff in your client.

Generation status never reaches 'completed'

Poll the status endpoint every 5–10 seconds. If status remains processing beyond the expected processing window, record the request_id and contact support.